Education
Our people are at the heart of everything we do. This section highlights how we foster a supportive, inclusive, and connected workplace, recognizing contributions, promoting wellbeing, and celebrating the diverse CTzens who make our global community thrive.
a force for good.
Education
We believe education is the foundation of innovation, leadership, and meaningful progress. This section showcases how we foster a culture where learning is part of everyday work — through hands-on experience, collaboration with peers, and access to diverse learning opportunities — while highlighting how we share our knowledge with others to help
everyone grow.
WHAT SPARKS US
Knowledge-sharing culture
Continuous growth mindset
Continuous growth mindset
Supporting
young talent
Embracing AI
WHAT SPARKS US
Shaping the IT industry
Knowledge-sharing culture
Continuous growth mindset
Embracing AI
Supporting
young talent
Knowledge-sharing culture
Continuous growth mindset
Self-development within CT
Self-development within CT
This year, we've focused even more on helping our people grow in the areas that matter most: embracing AI, building strong leadership, and supporting continuous self-development. Education isn't just a program — it's how we move forward together.
This year, we've focused even more on helping our people grow in the areas that matter most: embracing AI, building strong leadership, and supporting continuous self-development. Education isn't just a program — it's how we move forward together.
AI Project Factory
We strive to stay at the forefront of AI innovation while also taking data security seriously. That's why we developed our own solution: AI Project Factory.
It’s a secure, enterprise-grade AI assistant tailored specifically to our internal ecosystem. The AI Project Factory is integrated with our MCP server and connects seamlessly with platforms like JIRA, Confluence, GitHub, and others. It enables users to read and create data across these systems, save charts and prompts, and access six different corporate LLMs.
Unlike public AI tools, this solution operates entirely within our corporate infrastructure, ensuring that all interactions with internal data remain secure. It's a powerful step forward in combining innovation with responsibility — empowering CTzens to work smarter, faster, and safer.
CT AI Hackathons
CT AI Hackathons
We're committed to advancing AI solutions for our clients and projects, fostering innovation, and continuously upskilling our people in AI tools and methodologies.
To support this mission, we introduced a new format — CT AI Hackathon: a dynamic, hands-on challenge where big ideas are transformed into working prototypes that solve real business problems.
These hackathons gave CTzens the opportunity to build bold, practical, and innovative AI-powered solutions. The most impactful projects were recognized and rewarded with prize money. Participation was open to all CTzens — regardless of their role, background, or level of technical expertise — offering everyone a chance to dive in, experiment, learn, and create something meaningful.
We're committed to advancing AI solutions for our clients and projects, fostering innovation, and continuously upskilling our people in AI tools and methodologies.
To support this mission, we introduced a new format — CT AI Hackathon: a dynamic, hands-on challenge where big ideas are transformed into working prototypes that solve real business problems.
These hackathons gave CTzens the opportunity to build bold, practical, and innovative AI-powered solutions. The most impactful projects were recognized and rewarded with prize money. Participation was open to all CTzens — regardless of their role, background, or level of technical expertise — offering everyone a chance to dive in, experiment, learn, and create something meaningful.
2+
Seasons
26+42
participants
3+
business
challenges solved
2
seasons
81
participants
26
AI-powered solutions
CT Talks
CT Talks
We launched CT Talks, a new webinar series aimed at helping CTzens grow professionally, develop new skills, and stay up to date with the fast-changing world of tech.
We launched CT Talks, a new webinar series aimed at helping CTzens grow professionally, develop new skills, and stay up to date with the fast-changing world of tech.
Each session features one of our internal experts sharing practical insights on topics that matter — from everyday tools to emerging technologies. It's also a platform for CTzens to boost their visibility, strengthen their personal brand, and practice public speaking, all while delivering value to their colleagues.
The first season focused on AI, where participants explored foundational prompting techniques and advanced methods to work more effectively with AI tools.
Each session features one of our internal experts sharing practical insights on topics that matter — from everyday tools to emerging technologies. It's also a platform for CTzens to boost their visibility, strengthen their personal brand, and practice public speaking, all while delivering value to their colleagues.
The first season focused on AI, where participants explored foundational prompting techniques and advanced methods to work more effectively with AI tools.
AI Project Factory
We strive to stay at the forefront of AI innovation while also taking data security seriously. That's why we developed our own solution: AI Project Factory.
It’s a secure, enterprise-grade AI assistant tailored specifically to our internal ecosystem. The AI Project Factory is integrated with our MCP server and connects seamlessly with platforms like JIRA, Confluence, GitHub, and others. It enables users to read and create data across these systems, save charts and prompts, and access six different corporate LLMs.
Unlike public AI tools, this solution operates entirely within our corporate infrastructure, ensuring that all interactions with internal data remain secure. It's a powerful step forward in combining innovation with responsibility — empowering CTzens to work smarter, faster, and safer.
Industry Knowledge portal
Industry Knowledge portal
We know that delivering real value goes beyond offering solutions — it requires a deep understanding of how industries operate, what drives them forward, and where they face challenges.
To support this, we launched the Industry Knowledge Portal — a centralized resource designed to help CTzens build a strong grasp of the business environments we serve. Whether someone is just starting out or already has years of experience, the portal offers accessible, relevant content tailored to different levels of expertise.
We know that delivering real value goes beyond offering solutions — it requires a deep understanding of how industries operate, what drives them forward, and where they face challenges.
To support this, we launched the Industry Knowledge Portal — a centralized resource designed to help CTzens build a strong grasp of the business environments we serve. Whether someone is just starting out or already has years of experience, the portal offers accessible, relevant content tailored to different levels of expertise.
Each page provides an overview of the industry — Healthcare & Life Sciences, Manufacturing, CPG, Insurance, and Software — along with insights into key players and market structures, common client pain points, a comprehensive glossary of terms, and interactive quizzes to reinforce learning.
By deepening their industry knowledge, CTzens are better equipped to align their work with client goals, anticipate project needs, contribute strategically, and drive innovation and success across engagements.
Each page provides an overview of the industry — Healthcare & Life Sciences, Manufacturing, CPG, Insurance, and Software — along with insights into key players and market structures, common client pain points, a comprehensive glossary of terms, and interactive quizzes to reinforce learning.
By deepening their industry knowledge, CTzens are better equipped to align their work with client goals, anticipate project needs, contribute strategically, and drive innovation and success across engagements.
Salesforce Knowledge Sharing Week
Salesforce Knowledge Sharing Week
With 10+ products on AppExchange and 4000+ customer projects, we are experts in Salesforce consulting development and implementation services.
With 10+ products on AppExchange and 4000+ customer projects, we are experts in Salesforce consulting development and implementation services.
To further strengthen this expertise internally, we organized Salesforce Knowledge Sharing Week — a dedicated initiative designed to keep our Salesforce expertise up to date and share practical knowledge across teams. Throughout the week, our Salesforce experts led inspiring talks, hands-on workshops, and case study sessions.
While especially relevant for Salesforce Consultants, Business Analysts, Developers, and Architects, the event was open to all CTzens, regardless of their role or function — encouraging cross-team learning and broadening understanding of Salesforce capabilities.
To further strengthen this expertise internally, we organized Salesforce Knowledge Sharing Week — a dedicated initiative designed to keep our Salesforce expertise up to date and share practical knowledge across teams. Throughout the week, our Salesforce experts led inspiring talks, hands-on workshops, and case study sessions.
While especially relevant for Salesforce Consultants, Business Analysts, Developers, and Architects, the event was open to all CTzens, regardless of their role or function — encouraging cross-team learning and broadening understanding of Salesforce capabilities.
5 knowledge-sharing sessions
5 knowledge
-sharing sessions
100+ SF experts joined
100+ SF experts joined
GOLD Mentorship Program
GOLD Mentorship Program
GOLD Program is a unique internal initiative at Customertimes that supports leadership development, fostering a culture of shared learning and growth. Participants are paired with mentors from the Customertimes board and senior leadership team. Together, they work to strengthen leadership capabilities and accelerate professional development.
GOLD Program is a unique internal initiative at Customertimes that supports leadership development, fostering a culture of shared learning and growth. Participants are paired with mentors from the Customertimes board and senior leadership team. Together, they work to strengthen leadership capabilities and accelerate professional development.
Through this mentorship, CTzens gain strategic insights into client work and business development, apply a consulting mindset, explore industry best practices, and enhance their ability to present, influence, and build strong client relationships.
Nearly 100% of previous mentees confirmed they gained truly valuable experience:
Through this mentorship, CTzens gain strategic insights into client work and business development, apply a consulting mindset, explore industry best practices, and enhance their ability to present, influence, and build strong client relationships.
Nearly 100% of previous mentees confirmed they gained truly valuable experience:
“My time spent with an experienced mentor has been incredibly enriching, providing me with valuable insights and knowledge.”
“My time spent with an experienced mentor has been incredibly enriching, providing me with valuable insights and knowledge.”
"I've transformed my approach to customer communication and gained a deeper understanding of how to tailor offerings to our clients."
"I've transformed my approach to customer communication and gained a deeper understanding of how to tailor offerings to our clients."
"Thanks to the program, I've shifted my mindset and feel more confident in my interactions with customers."
"Thanks to the program, I've shifted my mindset and feel more confident in my interactions with customers."
Leadership Lab
Leadership Lab
Leadership Lab is our official development program for people managers, designed to support their growth into confident, capable leaders. It’s available for CTzens who are either stepping into a management role for the first time or looking to refine their leadership approach.
Participants learn to navigate key people's processes, build essential leadership skills, and support their teams throughout the entire employee journey — all while exchanging insights and experiences with fellow managers.
The program includes a knowledge library, monthly webinars, and workshops. By combining structured content with peer learning, the Leadership Lab helps CTzens lead with confidence, clarity, and impact.
Leadership Lab is our official development program for people managers, designed to support their growth into confident, capable leaders. It’s available for CTzens who are either stepping into a management role for the first time or looking to refine their leadership approach.
Participants learn to navigate key people's processes, build essential leadership skills, and support their teams throughout the entire employee journey — all while exchanging insights and experiences with fellow managers.
The program includes a knowledge library, monthly webinars, and workshops. By combining structured content with peer learning, the Leadership Lab helps CTzens lead with confidence, clarity, and impact.
4 webinars
4 webinars
15 workshops
15 workshops
160+ managers
upskilled
160+ managers
upskilled
Cultural Intelligence Leadership Program
Cultural Intelligence Leadership Program
With a global team of 1,000+ experts across 12 countries, cross-cultural communication is essential to us. That’s why we continued our Cultural Intelligence (CQ) Leadership Program — an initiative focused on helping leaders navigate cultural differences, manage remote teams across time zones, communicate effectively, and align diverse perspectives.
The program combines interactive workshops, real-world challenges, and curated learning materials to help participants apply their knowledge in practical settings and deepen their understanding of cultural dynamics in global cooperation.
With a global team of 1,000+ experts across 12 countries, cross-cultural communication is essential to us. That’s why we continued our Cultural Intelligence (CQ) Leadership Program — an initiative focused on helping leaders navigate cultural differences, manage remote teams across time zones, communicate effectively, and align diverse perspectives.
The program combines interactive workshops, real-world challenges, and curated learning materials to help participants apply their knowledge in practical settings and deepen their understanding of cultural dynamics in global cooperation.
6 weeks
14 leaders upgraded
Salesforce Consultant Trainee Program
This year, we launched our second Salesforce Consultant Trainee Program — a free course designed to train and educate future professionals. Our goal was to provide a clear understanding of the Salesforce Consultant role and equip our students with the foundational knowledge to begin their journey in this profession.
The course offered a comprehensive introduction to the Salesforce ecosystem, covering areas such as customer engagement, solution development, data migration, analytics, quality assurance, client demos, etc.
24
students
3
months
17
lectures
14
graduates
6
joined us
"Thanks to the program, we have a chance to meet and cooperate with highly motivated people who are ready to dive deeply into new areas and gain knowledge. From our side, we can guarantee that our alumni received solid, fundamental knowledge – not only theory but also practical insights into how we at CT work and deliver real business solutions."
Daryna Sobolieva, Engineering Manager and Program Lead
Salesforce Consultant Trainee Program
This year, we launched our second Salesforce Consultant Trainee Program — a free course designed to train and educate future professionals. Our goal was to provide a clear understanding of the Salesforce Consultant role and equip our students with the foundational knowledge to begin their journey in this profession.
The course offered a comprehensive introduction to the Salesforce ecosystem, covering areas such as customer engagement, solution development, data migration, analytics, quality assurance, client demos, etc.
24
students
3
months
17
lectures
14
graduates
6
joined us
"Thanks to the program, we have a chance to meet and cooperate with highly motivated people who are ready to dive deeply into new areas and gain knowledge. From our side, we can guarantee that our alumni received solid, fundamental knowledge – not only theory but also practical insights into how we at CT work and deliver real business solutions."
Daryna Sobolieva, Engineering Manager and Program Lead
Learning & certifications
Learning & certifications
Our people are constantly upskilling — not just to stay current, but to lead in a fast-changing tech landscape. One of our key platforms for learning is Udemy Business, which offers numerous expert-led courses across technology, business, and personal development. In 2025, CTzens spent over 2800 hours learning on Udemy, deepening their expertise and expanding their skill sets.
In parallel, our team earned 49 new professional certifications, including Salesforce certifications, to stay aligned with the latest technologies and industry standards.
We stay committed to excellence and to investing in building future-ready teams.
Our people are constantly upskilling — not just to stay current, but to lead in a fast-changing tech landscape. One of our key platforms for learning is Udemy Business, which offers numerous expert-led courses across technology, business, and personal development. In 2025, CTzens spent over 2800 hours learning on Udemy, deepening their expertise and expanding their skill sets.
In parallel, our team earned 49 new professional certifications, including Salesforce certifications, to stay aligned with the latest technologies and industry standards.
We stay committed to excellence and to investing in building future-ready teams.
Global knowledge sharing
Global knowledge sharing
We believe real impact comes from practical, hands-on learning — when professionals share their knowledge directly with aspiring specialists and students. This approach helps shape a new generation of experts who are ready to lead and build the future.
We believe real impact comes from practical, hands-on learning — when professionals share their knowledge directly with aspiring specialists and students. This approach helps shape a new generation of experts who are ready to lead and build the future.
Partnership with SET University
Partnership with SET University
Customertimes continues to support the future of Ukrainian higher education through its partnership with SET University — a non-profit academic institution reimagining higher education through science, entrepreneurship, and technology.
In July, Artem Kolyshkin, SVP and Global Delivery Head at Customertimes, shared his expertise as an Adjunct Lecturer and contributed to the university’s programs. As a speaker, Artem joined a webinar that is part of SET University’s master’s programs — designed for a new generation of tech leaders who aim to combine deep technical expertise with strong managerial vision.
Customertimes continues to support the future of Ukrainian higher education through its partnership with SET University — a non-profit academic institution reimagining higher education through science, entrepreneurship, and technology.
In July, Artem Kolyshkin, SVP and Global Delivery Head at Customertimes, shared his expertise as an Adjunct Lecturer and contributed to the university’s programs. As a speaker, Artem joined a webinar that is part of SET University’s master’s programs — designed for a new generation of tech leaders who aim to combine deep technical expertise with strong managerial vision.
Silicon Valley insights for Ukraine
Silicon Valley insights for Ukraine
Customertimes, in partnership with NIMBLE Mindset, launched a charitable knowledge-sharing webinar to support and inspire the Ukrainian tech community. The session focused on Silicon Valley innovation and the art of creating entirely new product categories.
The webinar explored how visionary leaders disrupt industries, overcome challenges, and gain global recognition through bold product leadership. It was led by Scott Wharton, CEO of Tandem PV and former VP at Logitech, and hosted by Mariette Johnson Wharton, CEO of NIMBLE Mindset — both seasoned innovators with deep experience in startup ecosystems and tech leadership.
By partnering with NIMBLE Mindset, Customertimes aims to empower Ukrainian tech professionals, entrepreneurs, and creators with insights that spark innovation and drive meaningful change.
Customertimes, in partnership with NIMBLE Mindset, launched a charitable knowledge-sharing webinar to support and inspire the Ukrainian tech community. The session focused on Silicon Valley innovation and the art of creating entirely new product categories.
The webinar explored how visionary leaders disrupt industries, overcome challenges, and gain global recognition through bold product leadership. It was led by Scott Wharton, CEO of Tandem PV and former VP at Logitech, and hosted by Mariette Johnson Wharton, CEO of NIMBLE Mindset — both seasoned innovators with deep experience in startup ecosystems and tech leadership.
By partnering with NIMBLE Mindset, Customertimes aims to empower Ukrainian tech professionals, entrepreneurs, and creators with insights that spark innovation and drive meaningful change.
FOTN Business Factory 2112
FOTN Business Factory 2112
This summer, Customertimes joined the FOTN Business Factory 2112 — an educational initiative by Future of the Nation, a charitable foundation, aimed at empowering teenagers aged 15+ to explore the world of business. Participants spent several weeks learning how companies operate, solving real business cases, and stepping into roles like marketers, managers, and strategists.
This summer, Customertimes joined the FOTN Business Factory 2112 — an educational initiative by Future of the Nation, a charitable foundation, aimed at empowering teenagers aged 15+ to explore the world of business. Participants spent several weeks learning how companies operate, solving real business cases, and stepping into roles like marketers, managers, and strategists.
We introduced them to Customertimes in a clear, engaging way and challenged them to evaluate our Instagram page from a Gen Z perspective — asking what attracts them, what doesn't, and whether they’d want to work for a company presented that way.
We are proud to participate in projects like this, which help shape a new generation of founders, analysts, designers, and R&D researchers who, in 5–10–15 years, will be driving the future of the tech world.
We introduced them to Customertimes in a clear, engaging way and challenged them to evaluate our Instagram page from a Gen Z perspective — asking what attracts them, what doesn't, and whether they’d want to work for a company presented that way.
We are proud to participate in projects like this, which help shape a new generation of founders, analysts, designers, and R&D researchers who, in 5–10–15 years, will be driving the future of the tech world.
CT on Medium
CT on Medium
We have a tech blog on Medium, a popular knowledge-sharing platform. Our experts share insights with a global audience on a wide range of topics — from AI and automation to data science, cybersecurity, productivity, and career development. In 2025 alone, they published over 12 articles.
All articles are freely accessible and packed with practical expertise. It’s a great way to stay informed, learn from real-world experience, and explore the thinking behind our tech solutions.
We have a tech blog on Medium, a popular knowledge-sharing platform. Our experts share insights with a global audience on a wide range of topics — from AI and automation to data science, cybersecurity, productivity, and career development. In 2025 alone, they published over 12 articles.
All articles are freely accessible and packed with practical expertise. It’s a great way to stay informed, learn from real-world experience, and explore the thinking behind our tech solutions.
Follow us on Medium
CTzens' Talks Podcast
CTzens' Talks Podcast
This year, we launched the second season of CTzens' Talks — a podcast series that brings honest conversations to life, covering topics from business and technology to personal growth and wellbeing.
Hosted by Customertimes experts – Alexey Ezhkov and Elena Klitko – the recent episodes explore career transitions, the current job market, communication and public speaking, the future of AI (and whether it might replace managers), as well as the value of running and mental health.
This year, we launched the second season of CTzens' Talks — a podcast series that brings honest conversations to life, covering topics from business and technology to personal growth and wellbeing.
Hosted by Customertimes experts – Alexey Ezhkov and Elena Klitko – the recent episodes explore career transitions, the current job market, communication and public speaking, the future of AI (and whether it might replace managers), as well as the value of running and mental health.
Available for free on Spotify and Apple Podcasts, CTzens' Talks offers fresh perspectives on digital innovation and showcases the human side of working in tech.
Available for free on Spotify and Apple Podcasts, CTzens' Talks offers fresh perspectives on digital innovation and showcases the human side of working in tech.
Listen on Spotify
Listen on
Apple Podcast
Elizaveta Razova
Talent Development Head
“At Customertimes, continuous learning isn’t just encouraged — it's how we grow and innovate. This year, we deepened our focus on upskilling our people in emerging technologies like AI, expanding knowledge in the industries we serve, nurturing future leaders, and sharing our expertise with younger generations. Empowering people is how we build better solutions, stronger teams, and a smarter tomorrow.”
Elizaveta Razova
Talent Development Head
“At Customertimes, continuous learning isn’t just encouraged — it's how we grow and innovate. This year, we deepened our focus on upskilling our people in emerging technologies like AI, expanding knowledge in the industries we serve, nurturing future leaders, and sharing our expertise with younger generations. Empowering people is how we build better solutions, stronger teams, and a smarter tomorrow.”
See how Customertimes supports positive changes with:
See how Customertimes supports positive changes with:
© Customertimes 2025. All rights reserved.
© Customertimes 2024.
All rights reserved.